Warranty Claims and Returns Policy, North America
Your new Olens Technology Family Projector(tm) has a 12 month limited warranty against defects in materials and workmanship.* Warranty claims should be placed by downloading the Warranty Return Form from the Olens Technology web site. Once completed the form can be emailed to info@olenstechnology.com or sending a fax to Olens Technology Customer Support at 805-596-0691. Customers must email or fax a dated copy of the original purchase receipt with the completed Warranty Return Form to receive warranty support. After the form and receipt are processed, the customer will receive a Return Authorization Number and instructions for returning the product.
ALL PRODUCTS RETURNED FOR REPAIR MUST HAVE THE RETURN AUTHORIZATION NUMBER ISSUED FROM OLENS TECHNOLOGY WRITTEN ON THE BOX OR THE PACKAGE WILL BE REJECTED AT THE OWNERS EXPENSE!
After receipt of the returned product, Olens Technology will repair or replace, at our discretion, any Olens Technology Family Projector(tm) that proves to be defective. Olens Technology makes no other warranty either expressed or implied in regard to this product. Customers are asked to pay shipping to the Olens Technology repair center facility and Olens Technology will pay for the return shipping.
In no event shall Olens Technology be liable for direct, indirect, incidental, or consequential damages from the use of Olens Technology Family Projector(tm). Any damage to the product resulting from misuse will void the warranty.
*Factory refurbished models have a 30-day limited warranty against defects in materials and workmanship.
For a downloadable and printable version of the warranty and return policy click here |
