RENNY – Extended 2-Year Warranty
The purchase of the Replacement Guarantee entitles the original purchaser (customer) to replace up to 2 (two) damaged Rennys within a 2 (two)-year period from the original date of the device purchase. The Replacement Guarantee does NOT cover lost or stolen devices. The customer is responsible for all shipping and handling costs associated with returning a defective or damaged device to Ölens Technology. To initiate an exchange using the Replacement Guarantee, call 805-489-3636 or email firstname.lastname@example.org to request a Return Material Authorization (RMA) Number and return instructions. Replacement Guarantee exchanges for devices bought from a reseller must include the original purchase receipt that clearly shows the date of purchase for the device. A Customer Support Representative will contact you to gather payment information for the shipping and handling charges associated with the new replacement unit. The shipping and handling costs are quoted at market shipping rates and are non-negotiable. Method of payment for shipping and handling charges include VISA, MasterCard, Discover Card and American Express. Refusal to pay the shipping and handling charges will result in a cancellation of the Replacement Guarantee Agreement until all outstanding payments have been received. Once payment for the shipping and handling charges is received, Ölens Technology will release shipment of a new replacement unit to the customer.
Replacement Guarantee Terms and Conditions:
The Customer bears the cost of sending the defective unit(s) to Ölens Technology.
The Customer is responsible for all customs charges, brokerage fees, taxes, duties, and any other fees associated with new replacement unit shipments.
Ölens Technology is not responsible for lost or damaged replacement shipments from the customer or to the customer. Claims are to be submitted to the carrier.
Ölens Technology recommends that all Replacement Guarantee devices are tracked and insured as part of the shipment.
Ölens Technology processes all Replacement Guarantee devices upon product availability.
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